Key Questions and Answers
Nestlé respects your right to privacy in the on-line world when you use this website or our mobile applications and communicate electronically with us. We have therefore developed this Privacy Notice to inform you how Nestlé S.A. (“Nestlé”, “we,” or “our”) collects, stores, uses and processes the personal information you provide us through this website and/or our mobile applications operated by Nestlé (“website and/or our applications”).
By using this website and/or our applications, you are accepting the practices described in this Privacy Notice (including the Nestlé Cookies Policy, please see Question 8). If you do not agree to this Privacy Notice or the Nestlé Cookies Policy, please do not use this website or our applications. We reserve the right to make changes to this Privacy Notice or the Nestlé Cookies Policy at any time. Any changes will be posted in this Privacy Notice or the Nestlé Cookies Policy and material changes will generally apply only to activities and information collected on a going forward basis. We encourage you to regularly review this Privacy Notice and the Nestlé Cookies Policy to make sure you are aware of any changes and how your information may be used.
Please be informed that Nestlé S.A. is the Data Controller of any personal information you submit to Nestlé.
If you have any requests concerning your personal information or any queries with regard to this Privacy Notice please Contact Us.
For a detailed description of our online privacy practices, please click on any of the questions below.
- What personal information do we collect from you and how do we collect it?"
- How do we keep your personal information secure?
- For what purpose do we use your personal information?
- What happens if you refuse to provide your personal information?
- Who do we disclose your personal information to and why?
- How can you access, modify, or make other choices regarding the use of your personal information?
- Which countries will your personal information be sent to and why?
- Tracking Technology – How and why do we use them?
- E Marketing - What is spamming and what is our position on spam e-mails?
- How long do we keep your personal information?
- Does this website and/or our applications collect data from children?
- You've submitted a media enquiry. How will we use your details?
- Do we link to other third party websites?
- How can you contact us?
1. What personal information do we collect from you and how do we collect it?
To simply browse this website and/or our applications, we do not ask you to provide any information. However, if you wish to participate in many of the features and services this website and/or our applications have to offer, we may ask you to provide certain personal and/or demographic information. Personal information (as used in this Privacy Notice) refers to any information that can be used to personally identify you or contact you online or offline. This may include, for example, your name, postal address, e-mail address, phone number, (“personally identifiable information”) as well as demographic information such as your date of birth, age, gender, habits or preferences when such information is tied to your personally identifiable information (collectively, “personal information”).
Personal information is only collected with your consent (i.e., if you knowingly provide it to us through one of the online forms available on this website and/or our applications) and will usually take the form of:
- Registration or sign-up (“general website/application registration”); Sign up for a newsletter that is specific to a website and/or our applications and that is not included under general website/application registration;
- Surveys and polls;
- Message boards and other interactive activities;
- Send to a friend;
- Feedback, questions, or comments through our “Contact Us” form and our "Tell Us" compliance reporting system;
- Information submitted in a business capacity (e.g., resumes, media requests, etc.);
- Online recruitment (e.g. apply for job vacancies at Nestlé by posting your CV);
- Any other request that requires the submission of personal information.
The types and amount of information collected for the features listed above will vary depending on the activity. The requested personal information may include: first and last name, email address, home address and telephone number (work or home). For some activities, you may be asked to create a username and/or password and/or to provide additional, demographic information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, (iv) facts about your household or lifestyle, and/or, (v) other information relevant to you.
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2. How do we keep your personal information secure?
Nestlé takes all necessary technical and organisational measures to protect the confidentiality and security of your personal information collected from this website and/or our applications, including sensitive personal information and personal information from children under 13. These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Nestlé employees, and our agents and contractors; and, (ii) verifying the identities of registered website/application users before they can access the personal information we maintain about them. Please also see Question 5.
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3. For what purpose do we use your personal information?
Generally, all information collected is used for the purpose provided for which you submitted the information to us or as otherwise identified at the point of collection or in this Privacy Notice. For example, if you sign up on this website and/or our applications (“general website/application registration”), the information you provide is used to offer you the benefits and privileges that typically come along with registration e.g. the ability to receive the communications you select at the time of registration or that automatically come with your registration. Similarly, if you contact us via an online contact form, your information is used to respond to your inquiry or comment, and in some instances, post the answers to your question in anonymous form on this website and/or our applications.
When registering or providing information on this website and/or our applications, you may also be given the option (through a check box or otherwise) to have your information used for an activity or service different from the primary activity or service that you are requesting. For example, if you are signing up for a contest or other promotion, you may also be able to sign up for newsletters or alerts from the website and/or our applications hosting the promotion or from other websites or Nestlé products. If you choose to receive these additional services, we will use your information to provide them to you.
We may also use your personal and/or demographic information for our internal marketing and demographic studies, so we can constantly improve, personalize, and customize the products and services we provide you and to better meet your needs. This may include occasionally combining, updating, or otherwise enhancing the personal information collected through this website and/or our applications with data we receive from outside records or third parties.
Generally, we retain your personal information for as long as your account is active or as needed to provide you the services requested. Of course, if you request that we no longer use your personal information to provide you services e.g., opt-out of receiving email, please Contact Us. Please note that your personal information will be retained for a reasonable period of time and as necessary to comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and similar records management purposes.
The following provides additional information about certain features on this website and/or our applications:
- Newsletters and Email
If you provide us your email address and/or mailing address (whether as part of our general website/application registration or for a specific newsletter or communication), the contact information you provide will be used to send you the requested newsletter, communication, or literature. In addition, you may receive communications introducing you to other Nestlé brands or websites. These materials may come in the form of regular mail or email.
We may also use your email address to send you transactional or administrative communications (e.g., confirmation email when you sign up for, or unsubscribe from, a specific registration or activity), as well as certain service-related announcements (e.g., notices about updates to our Privacy Notice, discontinued features or programs on this website and/or our applications, changes to our online services or technical support policies, or other related changes). Collectively, these types of communications are referred to in this Privacy Notice as “Administrative Communications.”
- Surveys and Polls
There are two types of surveys or polls that may be conducted on this website and/or our applications. One is where purely demographic or survey information (e.g., age, gender, household information, and other interests, etc.) is requested and the information is not linked to any personal information about you. In other cases (such as during account registration), we may collect this same information and combine it with your personal information.
- Message boards and other interactive features
We may provide interactive features that allow you to post or publish messages, stories, pictures, or artwork on this website and/or our applications. Although we strive to protect those who use and participate in these activities, we encourage you to be wary of giving out personal information or images about yourself in public areas such as on a message board or other online community-type feature. Such information can be collected and used by people you don't know. As such, we cannot guarantee the security and privacy of, and are not responsible for, any information you post in these areas. Your use of these features is at your own risk. To request removal of your personal information from our blog or community forum, please Contact Us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Please note that if we choose to post a picture or message that you provide us through one of these features, we may post, along with the picture or message, certain information about you, such as your username, first name, first initial of your last name, and/or city and state of residence.
- Business-related information
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4.What happens if you refuse to provide your personal information?
If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features on this website and/or our applications and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on this website and/or our applications. However, to simply browse this website and/or our applications and learn more about Nestlé and our products, you do not need to give us any personal information.
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5. Who do we disclose your personal information to and why?
Nestlé will never share your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.
Nestlé may share your personal information with its subsidiary companies, companies in which Nestlé has control through either direct or indirect ownership (collectively “Nestlé Group”). Nestlé may also share your personal information with third parties, but only in the following circumstances:
- Service Providers, Agents and Contractors
We may use third parties, like service providers, agents or contractors to provide support for the internal operations of this website and/or our applications and to assist us with administering the website and/or our applications or the various functions, programs and promotions available on it. Some of these third parties may be located outside the country where you accessed this website and/or our applications. For instance, our main service provider for website hosting is located in the United States and the United Kingdom (please also see Question 7). These third parties and its employees may come into contact with your personal information in the course of providing their services to us. Any such third party must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
- Partners and Joint Promotions
From time to time, we may run a joint or co-sponsored program or promotion on this website and/or our applications with another company, organization, or other reputable third party; and, as part of this event, collect and process personal information. If your personal information is being collected by (or is shared with) a company other than Nestlé as part of such promotion, we will let you know this at the time your personal information is collected.
- Legal and Business Transfers
We may also disclose your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé, its customers, or the public.
In the event of a merger or acquisition of all or part of Nestlé by another company, or in the event that Nestlé were to sell or dispose of all or a part of the Nestlé business, the acquirer would have access to the information maintained by that Nestlé business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
- Aggregate Information
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6. How can you access, modify, or make other choices regarding the use of your personal information?
The following outlines the choices you have with respect to the collection and use of your personal information by us.
You always have the option not to share any of your personal information with us. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned in Question 4
If you do not want to receive newsletters, announcements, or other communications and/or services from this website and/or our applications, please do not opt-in for those communications or services at the time of registration. If you have opted-in and, at a later time, wish to opt-out, please visit the Unsubscribe section on this website and/or on our applications and amend your preferences.
Along with every e-mail communication sent to you, we provide you the opportunity to discontinue receiving future communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
If any of the mechanisms set forth above is not available or you wish to make a different request, please Contact Us.
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7. Which countries will your personal information be sent to and why?
Nestlé is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Nestlé Group located in different countries. Nestlé takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location.
The servers that make this website and/or our applications available may be located outside the country from which you have accessed this website and/or our applications. Our main hosting provider for most Nestlé websites is based in the United States and the United Kingdom. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.
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8. Tracking Technology – How and why do we use them?
Nestlé does make use of tracking technologies (“Cookies”, “IP Addresses”, Log Files”, “Web Beacons”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites and to better understand how visitors use this website and/or our applications and the tools and services offered on it. Tracking technologies help us tailor this website and/or our applications to your personal needs.
If you like to learn more about Nestlé’s policy on Cookies and your rights, please visit the Nestlé Cookies Policy.
- IP Addresses
We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to this website and/or our applications to certain users, and, (iv) better understand how this website and/or our applications are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
- Log Files
We (or a third party on our behalf) may collect information in the form of logs files that record website and/or our applications activity and gather statistics about users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited the website and/or our applications, and which pages they've viewed on our website and/or applications and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.
- Web Beacons
We may use web beacons (or clear GIFs) on this website and/or our applications or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
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9. E Marketing - What is spamming and what is our position on spam e-mails?
Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.
We do NOT send spam e-mails. We use an anti-spam tool to protect our employees from spamming. Sending e-mails without consent is illegal in many countries. We will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.
Also, we do not share your personal information with any third party who will use your personal information for spam mails.
This website and/or our applications give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nestlé will give you the opportunity at any time to stop receiving marketing e-mails.
If for some reason you believe you have received spam e-mail from a Nestlé Group company please Contact Us immediately.
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10. How long do we keep your personal information?
We may store the personal information that you send to us via this website and/or our applications in our databases such as our Customer Relationship Marketing database. Your personal information will be kept by the Nestlé Group only for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using this website and/or our applications. After this period, your personal information will be deleted from all systems in the Nestlé Group.
We remind you that you have a right to have your personal information deleted at any time. Please see Question 6.
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11. Does this website and/or our applications collect data from children?
This website and/or our applications are not geared towards children under 13. This website and/or our applications do not knowingly request or collect personal information from children under 13.
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12. You've submitted a media enquiry. How will we use your details?
The personal details that you provide, and the subject matter of your query, will be collected and stored by Nestlé Corporate Communications in its database, which is accessible worldwide by Nestlé’s Corporate Communication teams. Your personal details may be used to send you news and information about Nestlé and invitations to events relevant to your interests and will be retained and kept secure by Nestlé as set out in this privacy notice. If you do not agree, please let us know by sending an email email@example.com. If you consent, you may revoke it at any time by sending an email to firstname.lastname@example.org.
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13. Do we link to other third party websites?
We may link this website and/or our applications to other companies or organizations websites (collectively, “third party sites”). This Privacy Notice does not apply to such third party sites as those sites are outside our control. If you access third party sites using the links provided, the operators of these sites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third party sites.
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14. How can you contact us?
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VEVEY, April 2013
Copyright © 2013 Société des Produits Nestlé S.A.